Overview
JourneyDoctors ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, who we share it with, and what rights you have over it. By using JourneyDoctors, you agree to the practices described in this policy.
JourneyDoctors operates as a telehealth platform connecting patients with AI-powered health guidance and licensed human healthcare providers. Because we handle health-related information, we treat your privacy with exceptional care and comply with applicable US privacy laws including HIPAA where applicable.
Data We Collect
Account & Identity Information
When you create an account we collect your full name, email address, date of birth, and password (stored in hashed form). Providers additionally submit professional credentials, license numbers, and specialty information.
Health Information
When you use our consultation services, we collect the health information you share — symptoms, medical history, medications, allergies, and related details. This information is used solely to provide care and improve care quality. Where this constitutes Protected Health Information (PHI) under HIPAA, it is handled in accordance with our HIPAA Notice of Privacy Practices.
Payment Information
Payment transactions are processed by Paystack, a PCI-DSS compliant payment processor. We do not store your full card number, CVV, or bank account details on our servers. We retain transaction records including amount, date, and a tokenised reference for billing and dispute purposes.
Device & Usage Data
We automatically collect information about how you use our platform: IP address, browser type, operating system, pages visited, session duration, and click behaviour. This data is used for security monitoring, performance improvement, and analytics. We do not sell this data.
Communications
If you contact our support team, subscribe to our newsletter, or communicate through the platform, we retain records of those communications to provide support and improve our service.
How We Use Your Data
- •Providing care: To match you with appropriate AI and human providers, deliver consultations, send appointment confirmations, and maintain your medical records within the platform.
- •Account management: To authenticate your identity, manage your subscription, and process payments.
- •Communications: To send appointment reminders, health tips (if subscribed), and service updates. You may opt out of marketing communications at any time.
- •Improving services: To analyse usage patterns, identify bugs, and develop new features. Analytics use aggregated, de-identified data wherever possible.
- •Safety and compliance: To detect fraud, prevent abuse, and comply with legal obligations.
Data Retention & Deletion
We retain your account data for as long as your account is active. If you delete your account, we remove your personal information within 30 days, except where retention is required by law (for example, financial records are typically retained for 7 years under US tax law, and certain medical records may have state-mandated retention periods).
Aggregated, de-identified data derived from your usage may be retained indefinitely for research and product improvement purposes, as it cannot be used to identify you.
To request deletion of your account and associated data, email support@journeydoctors.com with the subject line "Account Deletion Request".
Your Rights
Regardless of where you are located, you have the following rights with respect to your personal data:
Access
Request a copy of all personal data we hold about you.
Correction
Request correction of inaccurate or incomplete data.
Deletion
Request deletion of your personal data, subject to legal retention requirements.
Portability
Receive your data in a structured, machine-readable format.
Objection
Object to certain types of processing, including direct marketing.
Restriction
Request that we restrict processing of your data in certain circumstances.
To exercise any of these rights, contact us at support@journeydoctors.com. We will respond within 30 days.
Children's Privacy
JourneyDoctors is intended for users aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that a minor has provided us with personal information, we will delete it promptly. If you believe a minor has created an account with us, please contact support@journeydoctors.com.
California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):
- •Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you in the past 12 months.
- •Right to Delete: Request deletion of personal information we have collected from you, subject to certain exceptions.
- •Right to Opt-Out of Sale: We do not sell personal information. There is nothing to opt out of.
- •Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
- •Right to Correct: Request correction of inaccurate personal information.
To submit a CCPA request, email support@journeydoctors.com with the subject "CCPA Request". We will verify your identity before processing the request.
Contact Us About Privacy
If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:
JourneyDoctors Privacy Team
Email: support@journeydoctors.com
Subject line: "Privacy Enquiry"
We will respond within 30 days of receiving your request.